Privacy Policy

Last updated: 01/07/2025

Tool & Plant Sales UK Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

Tool & Plant Sales UK Ltd

9 Mayfield Avenue, Formby, Liverpool, Merseyside, L37 2FN

Company No: 09047447

Email: sales@toolsalesuk.com

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

Information you provide when placing an order, filling in forms, or contacting us
Account details if you register an account
Records of communication with us (email, phone, contact forms)
Transaction and payment details
Survey responses (optional)
IP address, browser type, and usage data (via cookies and analytics tools)

3. How We Use Your Data

We use your information to:

Process and fulfil orders
Respond to enquiries
Provide customer support
Manage your account (if registered)
Send service emails and updates
Improve our website and services
Comply with legal obligations

Marketing

We may send marketing communications by email or post if you have opted in, or if you are an existing customer and the content is relevant to previous purchases. You can opt out at any time.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

To perform a contract with you
With your consent
To comply with a legal obligation
For our legitimate interests (e.g. to improve services or prevent fraud)

5. Sharing Your Data

We may share your data with:

Delivery and logistics partners
Payment processors (e.g. Stripe, PayPal)
IT and website service providers
Legal and regulatory authorities where required
Marketing platforms (only with your consent)

We do not sell or rent your data to third parties.

6. International Transfers

Your data may be transferred or stored outside the UK or European Economic Area (EEA), for example when using third-party services (e.g. cloud hosting). In such cases, we ensure safeguards are in place to protect your data, including standard contractual clauses.

7. Data Security

We take appropriate technical and organisational measures to secure your personal data, including:

SSL encryption
Secure servers
Restricted access
Staff training

However, please note that no method of transmission over the internet is 100% secure.

8. Cookies

We use cookies and similar technologies to:

Enable website functionality (e.g. shopping cart)
Analyse site usage
Enhance user experience

You can manage your cookie preferences through our [Cookie Policy] or your browser settings.

9. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where lawful)
Object to or restrict processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the ICO

To exercise any of these rights, contact us at sales@toolsalesuk.com.

10. Data Retention

We keep your personal data only as long as necessary to:

Fulfil orders and services
Comply with legal and accounting requirements
Handle customer service or warranty claims

Inactive account data is reviewed and securely deleted after a reasonable period.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this page regularly.

13. Contact Us

For questions or concerns about this policy or how your data is handled, please contact:

Email: sales@toolsalesuk.com

Post: Tool & Plant Sales UK Ltd, 9 Mayfield Avenue, Formby, Liverpool, L37 2FN