Privacy Policy
Last updated: 01/07/2025
Tool & Plant Sales UK Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, and your rights.
1. Who We Are
Tool & Plant Sales UK Ltd
9 Mayfield Avenue, Formby, Liverpool, Merseyside, L37 2FN
Company No: 09047447
Email: sales@toolsalesuk.com
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
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Information you provide when placing an order, filling in forms, or contacting us
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Account details if you register an account
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Records of communication with us (email, phone, contact forms)
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Transaction and payment details
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Survey responses (optional)
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IP address, browser type, and usage data (via cookies and analytics tools)
3. How We Use Your Data
We use your information to:
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Process and fulfil orders
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Respond to enquiries
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Provide customer support
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Manage your account (if registered)
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Send service emails and updates
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Improve our website and services
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Comply with legal obligations
Marketing
We may send marketing communications by email or post if you have opted in, or if you are an existing customer and the content is relevant to previous purchases. You can opt out at any time.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
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To perform a contract with you
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With your consent
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To comply with a legal obligation
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For our legitimate interests (e.g. to improve services or prevent fraud)
5. Sharing Your Data
We may share your data with:
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Delivery and logistics partners
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Payment processors (e.g. Stripe, PayPal)
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IT and website service providers
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Legal and regulatory authorities where required
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Marketing platforms (only with your consent)
We do not sell or rent your data to third parties.
6. International Transfers
Your data may be transferred or stored outside the UK or European Economic Area (EEA), for example when using third-party services (e.g. cloud hosting). In such cases, we ensure safeguards are in place to protect your data, including standard contractual clauses.
7. Data Security
We take appropriate technical and organisational measures to secure your personal data, including:
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SSL encryption
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Secure servers
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Restricted access
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Staff training
However, please note that no method of transmission over the internet is 100% secure.
8. Cookies
We use cookies and similar technologies to:
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Enable website functionality (e.g. shopping cart)
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Analyse site usage
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Enhance user experience
You can manage your cookie preferences through our [Cookie Policy] or your browser settings.
9. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (where lawful)
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Object to or restrict processing
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Withdraw consent at any time
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Request data portability
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Lodge a complaint with the ICO
To exercise any of these rights, contact us at sales@toolsalesuk.com.
10. Data Retention
We keep your personal data only as long as necessary to:
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Fulfil orders and services
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Comply with legal and accounting requirements
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Handle customer service or warranty claims
Inactive account data is reviewed and securely deleted after a reasonable period.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this page regularly.
13. Contact Us
For questions or concerns about this policy or how your data is handled, please contact:
Email: sales@toolsalesuk.com
Post: Tool & Plant Sales UK Ltd, 9 Mayfield Avenue, Formby, Liverpool, L37 2FN